FAQs

Frequently asked questions(FAQ)

Yes, this is part of the requirement for you to be a Pocket teachers parent

If you have multiple children, you can use the same account to book a session for each one of them, by providing their first and last name during the booking process

Yes, Pocket Teacher is always looking for new teachers to join our team!

Sessions are not recorded and are not allowed to be, please see our disclaimer

Yes, we have sessions throughout the calendar year according to teacher availability and student demand

Any type of technology that runs Zoom, but we personally recommend a laptop, PC, iPad, or tablet

Yes, we do one on one sessions, please see our list of option and feel free to book with the teacher of your choice

https://mypocketteachers.com/one-on-one/

Through the booking process, you can see all available teachers for each specific date and time.

Teachers availability is updated daily

A reminder with all necessary information is sent the day before your session.

At any time, you can send an email to contact@pocketteachers.com and we will be happy to send you the link back

As soon as you book your session and your payment went through you will receive an email with a confirmation of your booking and your Zoom link

You can contact your session’s teacher through their Pocket Teacher email, which will be included in your booking confirmation. To contact “MyPocketTeachers” team, you can send us an email to contact@MyPocketTeachers.com

Pocket Teacher does not offer reimbursement for a missed session unless a session is canceled 24 hours prior

You are welcome to reschedule for another lesson

You can cancel your session at no cost up to 24h before it starts, through “My bookings” Tab, or send an email to: contact@pocketteachers.com

We will do our best to have a substitute teacher, if this is not possible you will have a credit for you to book a session at another time

Yes, we are here to serve you and would be pleased to implement new subjects/programs

All payments are processed by well-known third-party partners (PayPal & Stripe)

Each child would have to purchase a session in order to attend it, even if multiple children use the same device to attend.

For each session, the teacher will make sure that all children attending are listed in the attendance list. Any mismatch will be reported

You will be choosing your teacher at booking. If for any reason the teacher cannot teach that day, we will do our best to get a substitute teacher

Our partners PayPal and Stripe are processing all payments. They accept all major credit cards